All
payments are due prior to the beginning of the month. Generally
your billing period starts on the 1st of each month. For each
successive period, your contract is renewed automatically unless
we are notified otherwise. Billing period is determined by the
billing option you chose at the time of ordering. Your billing
period also applies to any additional items and services ordered
after the initial activation of you account. Fee for such items
and services will be prorated so that the start date matches
that of the first domain. For payment, we accept MasterCard,
Visa or American Express.
HostMagix™ invoices exclusively via e-mail. We DO NOT send out
invoices. All credit cards are billed automatically monthly.
Any account whose payment status is not current as of the
start of the next billing period is deemed late. Generally,
customers are given 5 day grace period after which the account
is put on suspension. Reactivation of closed accounts due to
delinquency incurs a $9.95 reactivation fee as well as payment
of the balance due in full.
You may use any of following methods to deliver a written notice
of cancellation:
Online: Please email cancel@HostMagix.com. We will direct
you to a form you can use to cancel your account.
When you cancel your account, you will receive a refund equal to
any unused portion of your service for which you have pre-paid.
You will not receive a refund for time that your account resided
on our servers, unless your cancellation is made within the
first 14 days of the account sign-up. Setup fees, when
applicable, are non-refundable. You are obligated to pay for
your account even if you do not use it. Because we have provided
you with usernames, passwords, DNS entries, and an IP address,
you have the ability to use your account. The fact that you do
not do so is not relevant - you are still obligated to pay for
the account. Even an unused account uses valuable system
resources that could be used for other customers. If you have a
past-due balance on your account at the time the account is
closed (either by your request or due to non-payment), the
remaining balance must be paid within 30 days of when the
account is closed. If we do not receive payment on the remaining
balance in that time, we will begin efforts to collect any fees
owed. We apply a $20.00 collection fee to cover our costs in
attempting to collect your debt. If our internal collection
efforts fail, we reserve the right to turn the account over to a
3rd-party (either collections agency or attorney) for further
action. We also reserve the right to report your unpaid balance
to credit reporting agencies as well as ISP/web host information
services.
