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Step One:
If you registered your domain with us we will register your
domain for you and point it to the correct server. If you did
not register your domain with us and you already own a domain
here is what you need to do.
1.) Transfer your
domains name servers to the ones listed in your setup email.
Most domain registrars provide you with a place to login and
manage your domains name servers. If you don't know how to do
that or do not have a place to login and manage your domain
please contact the place where you registered your domain from
and tell them to change your domains name servers to ours.
Please do not contact us if you did not register your domain
with us as we cannot help you transfer it, this must be done by
the company that registered it.
IMPORTANT NOTICE: This is
one of the most frequently asked questions we get please read
this carefully. Even though you may have changed your name
servers it will take at LEAST 24 hours before you will be able
to see your domain by going to http://www.yourdomain.com/ (it
normally takes between 24-72 hours, but can some times take up
to 5 days). There is nothing we can do about this as it has
nothing to do with our hosting, this is what is called a DNS
propagation delay (this happens with all hosts). Another thing
that is common is that about 24-72 hours after you changed your
name servers and you were able to view your site at http://www.yourdomain.com/,
but you tried to view it again 6 hours later and it didn't work.
This is also a DNS propagation delay issue, your domain has not
fully resolved so it will work sporadically until it does. Again
there is nothing we can do about this as it has to do with
Internic (the registrar of domains). Your domain will fully
resolve in about 3-5 days, after that time that will not happen.
Until your
domain fully resolves (3-5 days from the time you changed it)
you will NOT be able to do the
following:
View your domain at http://www.yourdomain.com/
[ ] Check your mail (POP3, SMTP and Webmail will NOT work)
[ ]Publish using FrontPage extensions.
[ ]FTP to ftp.yourdomain.com (you can only FTP to the IP address
of the server before your domain resolves).
With that aside
we're ready to move to the next step...
Step Two:
Now that you understand what you won't be able to do until your
domain fully resolves. Here is what you can and should do. First
you want to upload your files to your web hosting account and
get them ready so your site will work as soon as the domain
transfers over to our servers. Here is step by step instructions
on how to FTP your files please follow them carefully and make
sure you have your setup email nearby and that you are following
the instructions for the server that you are on (view your setup
email to see what server you are on)
How To
Upload Your Files:
1.) Determine which server you are (view your setup email for
that information)
2.) Download a FTP program if you don't already have one (you
can get one here http://www.cuteftp.com/)
Ensim Server Directions:
1.) In your FTP program set the FTP Host to 1.2.3.4 (where
1.2.3.4 is the server IP)
2.) Type in your username and password (they are listed in your
setup email). **COMMON MISTAKE** Remember your FTP username is
username@domain.com, not just username. For example if your
domain was royal.com and your control panel username was royal,
your FTP username would be royal@royal.com.
3.) Click connect
4.) After you have connected you will see two folders
5.) Open the "mainwebsite_html" folder and delete the
file called "index.html".
5.) Upload your files to that folders directory. Be sure that
you have created a file called "index.html" that page
will be viewable at your domain (http://www.yourdomain.com/).
Also be sure all letters are lowercase (for example Index.html
is not the same as index.html).
6.) Upload any cgi scripts to the "mainwebsite_cgi"
folder
Step Three:
Login to the control panel and take a look around (the control
panel link, username and password can be found in your setup
email). You can setup any mail accounts you would like, but
please remember the will not work until your DNS fully resolves.
Here are directions on how to setup a POP3 email account:
Ensim
Directions:
To create an email account:
1.) Login to the site admin control panel.
2.) Click the "Mailboxes/Users" link on the left hand
side.
3.) Near the top of the Mailboxes/Users page click the "Add
User" link.
4.) Type the username you would like for your email account. For
example if you want the email address "webmaster@yourdomain.com"
you would create a user called "webmaster". Create a
password and click "Add".
5.) You have just created a POP3 Email account. You can check it
using your webmail or a POP3 Client.
6.) Be sure to remember your username for your mail account is
the full email address. Using the example above your username
would be "webmaster@yourdomain.com" not just
"webmaster".
7.) Also if you are using a POP3 Email client to send mail,
Under your softwares settings for the SMTP server be sure
"My SMTP Server Requires Authorization" is selected.
Otherwise you will get an error when you try to send mail.
Other
Important Notices:
Please be
sure before you start using your account you have read our Acceptable
Use Policy. Users that violate our AUP
will be removed from our network and you will NOT be refunded.
Another important note (and we can't stress this enough!) please
be sure to backup your data regularly, we are not responsible
for any lost data.
Congratulations!
Your web site and email accounts are now setup and ready for
use. For additional help please be sure to look over our FAQ
and check out our support center
to see a full list of help resources. As always, thank you for
choosing HostMagix.com!
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